PRIVACY POLICY
Welcome to the website finviet.com.vn, operated by Finviet Technology Corporation and its subsidiaries, affiliates, and entities under common control (hereinafter referred to as “Finviet,” “we,” or “us”). Finviet takes its responsibility regarding information security seriously, in compliance with the personal data protection regulations of Vietnamese law. We are committed to respecting the privacy and concerns of all users of our website and mobile applications (“Platform”). Collectively, we refer to the Platform and the services we provide through the Platform as the “Services.”
By using the Services, registering an account with us, or accessing our Website or App, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy. You also consent to our collection, use, disclosure, and/or processing of information as described herein. If you do not agree to the processing of your information as described in this policy, please refrain from using our Services or accessing our Website or App. If we update our Privacy Policy, we will notify you, including through posting the changes or revised Privacy Policy on our Website or App. To the extent permitted by law, continued use of the Services or the Website and App will be considered as acknowledgment and agreement to the changes in this Privacy Policy.
This Privacy Policy is designed to help you understand:
– The types of information we collect, use, disclose, and/or process.
– The purposes for which we use the information.
– The choices we provide, including how to access and update your information.
I. DEFINITIONS
– “Information” includes your Personal Data, data about others, or all data we collect as described below.
– “Personal Data” refers to any information sufficient to accurately identify an individual, including but not limited to name, birth date, occupation, title, contact details, email address, phone number, ID card number, passport number, and sensitive personal information such as medical records, tax records, social security number, credit card number, and other private details.
– “User” means any individual who accesses, registers for an account on Finviet’s Websites, Apps, and/or uses Finviet’s Services.
– “You” refers to the individual accessing or using the Services, or the company or legal entity on behalf of which such individual is accessing or using the Services.
II. TYPES OF INFORMATION WE COLLECT
We collect Information in the following ways:
1. Personal Data Provided by You
We collect your Personal Data when you voluntarily provide it to us, including but not limited to when you:
– Complete user profiles or registration forms (e.g., name, contact details, and other identification information as required).
– Submit any forms, including application forms or other forms related to any of our products and services, whether online or otherwise.
– Sign any agreements or provide documents or other information in connection with your interactions with us.
– Interact with us or verify your identity through phone calls (which may be recorded), correspondence, fax, face-to-face meetings, social media platforms, and emails (e.g., via social media login, selfie verification, or independently verified payment card information).
– Participate in any competitions or events organized by us (e.g., submitting photos, audio, or video files that may include images of yourself).
– Provide demographic information in surveys (e.g., age, gender, marital status, occupation, and income details you may voluntarily provide).
– Submit your Personal Data to us for any other reason.
These examples are not exhaustive, but illustrate when your Personal Data may be collected.
2. When You Use Our Services
Personal Data may be collected in the normal course of using the App, Website, or Services, including but not limited to:
– Feedback, ratings, and testimonials.
– Information on how you interact with our App, Website, or Services (e.g., features used and content viewed).
– Device information (e.g., hardware specifications, IP address, file names and versions, and advertising identifiers).
– Personal Data you input into messaging features within our App.
– Location data, which we may determine using IP address, GPS, and other methods.
3. Third-Party Collected Information
We, along with third parties, may provide downloadable software applications for use by our Platform or through the Services, which may access and view your information such as name, user ID, IP address, or cookies set by third-party websites.
4. From Other Sources
We may also collect Personal Data from:
– Referral programs,
– Business partners,
– Insurance and financial service providers,
– Publicly available data,
– Government data sources,
– Marketing service providers.
5. Providing Personal Data of Others
If you provide us with another individual’s Personal Data, you represent and warrant that you have obtained their consent for the data to be collected, used, and disclosed as described in this Privacy Policy.
III. PURPOSE OF INFORMATION USE
Finviet may use, combine, and process Information for the following purposes (“Purposes”):
1. Providing Services and Features
Information will be used to provide, customize, maintain, and improve our App, Website, and Services. This includes:
– Creating, managing, and updating your account.
– Performing due diligence and identity verification.
– Facilitating insurance or financial solutions.
– Personalizing your experience on our Platform.
2. Safety and Security
We use Information to ensure the safety and security of our Services and Users, including identity verification and monitoring for fraudulent or unsafe activities.
3. User Support
We use Information to address User support issues, including investigating concerns and responding to questions and feedback.
4. Research and Development
We may use Information for testing, research, analysis, and product development, helping us understand user needs and improve security.
5. Legal Purposes
We may use Information to investigate complaints, resolve disputes, or as required by law.
6. Marketing and Promotions
We may use Information to market Finviet and partner products or services, including sending promotional materials and event invitations.
If you wish to opt-out of marketing, you may click the unsubscribe link in promotional emails or update your preferences in the App settings.
IV. DISCLOSURE OF INFORMATION
We may share Information with:
1. Other Users for Service-related purposes.
2. Subsidiaries and Affiliates under common control.
3. Finviet’s Service Providers and Business Partners (e.g., payment processors, credit check providers).
4. Legal Advisors and Government Authorities for legal compliance and public interest purposes.
V. INFORMATION PROTECTION AND STORAGE
We implement various security measures to safeguard Information in our systems. However, absolute security cannot be guaranteed. We will retain Information as long as required by law.
VI. INTERNATIONAL DATA TRANSFERS
Information may be transferred between countries for processing, in compliance with applicable legal requirements.
VII. COOKIES AND THIRD-PARTY ADVERTISING
We and third parties may use cookies and similar technologies to collect Information for marketing and advertising purposes. You may disable cookies through your browser settings, though this may affect your experience using our App, Website, or Services.
VIII. YOUR RIGHTS REGARDING INFORMATION
Under applicable law, you may have the right to:
– Request access to and a copy of your Information.
– Request correction or deletion of your Personal Data.
– Withdraw consent for processing your Information.
IX. MODIFICATIONS AND UPDATES
Finviet may modify this policy at any time. The updated version will be posted at https://finviet.com.vn/bao-mat/.
X. CONTACT US
If you have any questions or complaints regarding this policy or wish to exercise your rights, please contact us at 1900 9005 or (028) 3865 8899.